Returns & Refunds Policy

Customers must contact 5FsNetwork to request a return within 14 calendar days of confirmed carrier delivery.

Please do not send merchandise back without first contacting us for return instructions.

To qualify for a return, merchandise must be:

• Unworn and unused
• Unwashed
• Undamaged
• In its original condition
• Returned with original packaging and tags, when applicable

5FsNetwork reserves the right to decline a return that does not meet these requirements.

Customers are responsible for return shipping costs for standard returns.

If an item arrived damaged or defective, or if 5FsNetwork shipped the incorrect item, we will cover applicable return shipping costs after confirming the issue.

5FsNetwork does not process direct merchandise exchanges.

Customers who want another item may return eligible merchandise under this policy and place a new order.

Once an approved return is received and inspected, an eligible refund will generally be processed within 5–7 business days to the original payment method.

Banks and financial institutions may require additional processing time.

Original shipping charges are not refundable unless the return resulted from an error by 5FsNetwork.

The following are not eligible for return unless required by applicable law:

• Merchandise specifically marked Final Sale
• Clearance merchandise
• Personalized or custom-made products
• Gift cards

Additional exclusions may be identified on individual product pages.