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Frequently Asked Questions

Find answers to some of our most commonly asked questions.

About 5FsNetwork

5FsNetwork is a lifestyle and community brand built around five principles: Fun, Fashion, Fitness, Friendship, and Fellowship. We bring people together through fashion, events, travel, wellness, golf, social experiences, and community.

Products available through the 5Fs Boutique can be purchased directly through the 5FsNetwork website.

The 5Fs Boutique offers carefully selected fashion and lifestyle products, including our signature silk scarves, pocket squares, accessories, and other exclusive 5FsNetwork products.

Customers can contact 5FsNetwork using the contact information provided on our website for questions regarding products, orders, events, partnerships, or the 5FsNetwork community.

Products & Materials

Our signature scarves and pocket squares are made from 100% Mulberry silk. Specific information about materials, sizes, and other product details can be found on each product page.

Yes. Items identified as Final Sale, clearance merchandise, personalized or custom-made products, and gift cards are not eligible for return unless required by applicable law.

Any additional product-specific restrictions will be identified on the applicable product page.

Orders & Processing

Orders are generally processed within 3 business days after an order is placed.

Business days do not include weekends or holidays. Shipping transit time begins after the order has been processed and transferred to the shipping carrier.

Please contact 5FsNetwork as soon as possible if you need to cancel or modify an order.

We will make every reasonable effort to accommodate your request. However, once an order has entered the fulfillment process or has shipped, we cannot guarantee that it can be changed or canceled.

Customers are responsible for providing a complete and accurate shipping address.

Please contact us immediately if you notice an error. We will attempt to correct it if the order has not entered fulfillment or shipped.

If an order is returned to 5FsNetwork because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.

Shipping & Delivery

At this time, we ship to addresses within the United States only.

Yes. Free standard shipping is available on qualifying U.S. merchandise orders of $100 or more, calculated after discounts and before taxes.

If tracking does not show that your package was delivered, please contact us so we can assist you with determining the appropriate next steps with the shipping carrier.

If carrier tracking shows that a package was delivered but you cannot locate it, please first check the delivery location and contact the shipping carrier.

5FsNetwork will provide reasonable assistance when possible, but we cannot automatically guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Returns & Refunds

Yes. Eligible merchandise may be returned.

You must contact 5FsNetwork to request a return within 14 calendar days of confirmed carrier delivery.

Returned merchandise must be unworn, unused, unwashed, undamaged, and in its original condition with the original packaging and tags, when applicable.

We do not process direct merchandise exchanges.

If you would like a different item, color, design, or size, you may return an eligible item according to our return policy and place a new order for the item you want.

Customers are responsible for return shipping costs for standard returns.

If 5FsNetwork shipped an incorrect item, or an item arrived damaged or defective, 5FsNetwork will cover the applicable return shipping costs once the issue has been confirmed.

After an approved return is received and inspected, refunds are generally processed within 5–7 business days to the original payment method.

Your bank or financial institution may require additional time before the refund appears in your account.

Original shipping charges are not refundable unless the return resulted from an error by 5FsNetwork.

No. Travel-related purchases, reservations, deposits, and cancellations are governed by the specific terms provided for that trip or by the applicable travel provider.

The 5FsNetwork merchandise return policy does not apply to travel purchases.

Damaged, Defective & Incorrect Orders

Please contact 5FsNetwork promptly.

We may request photographs or other information to help verify the issue. Once confirmed, we will work with you to provide an appropriate replacement or refund.

Events

Unless otherwise stated on the individual event page, 5FsNetwork event registrations are non-refundable.

Because event expenses and commitments may be based on anticipated attendance, an attendee's cancellation does not automatically qualify for a refund.

If an event is canceled, postponed, or rescheduled by 5FsNetwork, registered attendees will receive information explaining the available options.

Specific terms may vary depending on the event.

No. 5FsNetwork may promote selected events hosted by other organizations that align with the 5Fs lifestyle and community.

When an event is hosted by another organization, registration may occur through an external website. The host organization's registration, cancellation, refund, privacy, and other applicable policies will govern that transaction.